Are your products new or used?
We sell both new and used merchandise. We stand behind every item we sell and we will do everything possible to assure that you're satisfied. Clubs and Sticks.com honors the manufacturer's warranty on all new products we sell. Warranty information is included with many manufacturers' products, or may be found on their respective websites. Merchandise which has been altered in any way is not covered under the manufacturer's warranty. It is at the manufacturer's discretion whether a repair, replacement or refund is the appropriate action for the item under warranty.
Can I cancel or modify my order?
Our shipping process is completely automated. Once we receive your payment, the packing process begins, and your order is placed on our shipping carrier’s truck. Therefore, once we receive your payment, we simply cannot add, subtract, change or cancel your order.
I don't know what some of these golf terms mean?
You're in luck! We've compiled a list of the most commonly used golf terms and phrases and define them all. Feel free to refer back to this guide whenever you have any golf term questions. Clubs and Sticks' Golf Terminology Dictionary.
Can I exchange my product? How do I exchange my product?
We DO NOT accept EXCHANGES as our inventory turns over very, very quickly. Products will be accepted for a refund (less the original shipping cost), if they meet the following conditions:
1) The initial purchase was made at www.ClubsandSticks.com (ALL EBAY SALES ARE FINAL!!!).
2) The merchandise must be returned to us within 30 days from the original purchase date.
3) The product is in 'UNUSED' condition (a couple of practice shots means it is not new anymore!).
If you meet ALL of these conditions, simply email us at firstname.lastname@example.org for a Return Authorization Number. Please include your original order number in the email. PLEASE NOTE: Return shipping charges are the responsibility of the customer. A trackable and insured shipping method is strongly recommended as we will not be responsible for merchandise that has not reached our facility.
I received the wrong item!
We are very sorry that we shipped you the wrong item! Please e-mail us at email@example.com. One of our very capable customer service representatives will take care of you from there. We will need to provide you with a Case Number for your return. Returns will be inspected to insure that they are in the same condition when it was sent out.Please Note: All incorrect returns must be returned to our warehouse within 14 days of receiving the case number. We are very sorry for the inconvenience!
Do you ship internationally?
Yes we do! Shipment to international locations will take place within 48 hours of order placement! Please note: Saturday, Sunday and Holidays are not counted as shipping days. We have negotiated great rates to get our products to you! However, as the buyer, you will be responsible for any applicable duties and taxes levied by your local government. We have no way of predicting what these charges will be, so we recommend that you check with your local representatives for details.
Why do you charge a restocking fee?
When a customer purchases a low priced item, we make everyone happy. However, when a customer purchases a low priced item and later wants to return that item, we have to clean it up, get it back up on our website and make sure it’s still in a new condition where we can sell it again. It would be unfair of us to make all our customers “share” that cost (we’d have to increase all our prices), or, we can keep our prices as low as possible by charging a restocking fee to non-defective, non-fault returns.
Can you combine shipping charges on multiple purchases?
Combined shipping is available for items purchased by the same Buyer ID and from the same Seller ID for a period of seven days after the close of the first auction on eBay. If you are purchasing multiple items, please wait until the close of your last auction, or your final Buy It Now selection to complete checkout!!! Our checkout will automatically combine your items and provide you with a combined shipping rate. Once checkout is completed, no additional items may be added to your order.
The description of the item I ordered is different than what I received. How do I get the correct one?
We are very sorry for the mistake! Simply email us at firstname.lastname@example.org and send us your order number, name, email address and a detailed description of the error. We will email you a 'Prepaid' return label and a Case Number. Just slap the label on the box and clearly write the Return Authorization Number on each side of the box. If we do not have the product described in the listing (listing error), we will immediately issue you a full refund. Returns will be inspected to insure that they are in NEW and UNUSED condition. Please Note: we must receive the product in question within 14 days. Again, sorry for the inconvenience!
I only received part of my order.
Please email us at email@example.com and send us your order number, name, email address and details of the missing item.
Many times orders are shipped via multiple packages, and one of your packages may be slightly delayed.
Can I get a serial number to verify through the manufacturer?
We, at Clubs and Sticks.com, guarantee all of the products we sell as being authentic. However, we cannot give you a serial number because we sell many of the same items. We cannot guarantee that the serial number we send you will be the serial number to the club you will have purchased.
If by some chance you receive a product from us that is not authentic, we will give you a full refund.
Can I pick up my order at your warehouse?
We are very sorry but we do not offer local pickups.